Frequently Asked Questions

1.   What are your hours of business?
2.   Is there an age limit to WhirlyBall or Laser-Sport?
3.   May I simply walk in and play?
4.   How many people do I need to make a reservation?
5.   What is your cancellation policy?
6.   May I bring my own food and beverages?

Q. What are your hours of business?
A.  WhirlyBall/Laser-Sport is open daily at 2pm.  If you book two hours of more we will open anytime for them.  We close with our latest reservation.  Please call 216-591-0707 to check for the availability of the Laser-Sport arena or WhirlyBall courts.

Q.  Is there an age limit to WhirlyBall or Laser-Sport?
A.  Yes.  WhirlyBall is for ages 9 and up.  Laser-Sport is for ages 7 and up.

Q.  May I simply walk in and play?
A.  Yes and No.  Laser-Sport is available for walk-in business, but it is suggested that you call before you come in.  We do accept reservations for Laser-Sport, but they are currently not required.  In order to play WhirlyBall you must have a reservation.  To make a reservation for WhirlyBall and/or Laser-Sport please call us at 216-591-0707.

Q.  How many people do I need to make a reservation?
A.  8 people is the minimum to reserve a court of WhirlyBall.  6 people is the minimum to reserve Laser-Sport.  24 people is the maximum number of people per Laser-Sport session. A deposit is required to confirm each reservation.

Q.   What is your cancellation policy?
A.   WhirlyBall court time and Laser-Sport arena time is confirmed only with a deposit of 50% of the total court time booked, which can be done by check, cash or credit card.

Once WhirlyBall court time or Laser-Sport arena time is confirmed, and if you must cancel for any reason more than 7 days in advance of the event, then the 50% deposit will be charged to your credit card number or your cash/check deposit will be forfeited, unless we can rebook the entire court or arena time.

If the cancellation is made within 7 days of the event, then a 100% of the court or arena time will be charged to the credit card number or if a cash or check deposit was initially received, then the balance shall become immediately due, unless we can rebook the entire court or arena time.

Q. May I bring my own food and beverages?
A. No outside food or beverage are permitted at WhirlyBall, with a few exceptions.  You may bring in snacks (chips, pretzels, etc) and desserts (birthday cakes, cookies, etc.) for your party.  If you bring in your own food, you must supply your own bowls, utensils, flatware, etc. 

WhirlyBall works with local restaurants to provide its customers with a variety of options for their party's food. WhirlyBall also sells beer, wine, wine coolers, and soft drinks in individual sizes, as well as in pitchers. Please visit the Menu page to see what we have to offer.